Return Policy
At NowIbly, your satisfaction is our top priority. We want you to love every purchase you make.
If you're not completely satisfied with your order,
we're here to help with easy returns and exchanges.
Our Commitment
We are committed to providing you with:
Quality Products
- Every product is carefully inspected before shipping
- We ensure accurate product descriptions and images
- All items are packaged securely to prevent damage
Customer Satisfaction
- Hassle-free return process
- Fast and friendly customer support
- Fair and transparent refund policy
Easy Returns
- Simple return request process
- Multiple return options
- Quick refund processing
Clear Communication
- Order status updates
- Return confirmation emails
- Refund notifications
Your trust matters to us. If something isn’t right with your order, we will do everything we can to make it right.
Eligibility for Returns
Returnable Items ✅
You may return an item if:
| Condition | Requirement |
|---|---|
| Time Frame | Within 30 days of delivery |
| Product Condition | Unused, unworn, and unwashed |
| Original Packaging | Item must be in original packaging |
| Tags | All original tags must be attached |
| Accessories | All accessories and free gifts included |
| Receipt | Proof of purchase required |
Non-Returnable Items ❌
The following items cannot be returned:
- Personalized/Custom Items: Products made specifically for you
- Intimate Items: Underwear, swimwear, and similar products
- Beauty Products: Opened cosmetics, skincare, or hygiene products
- Perishable Goods: Food items or flowers
- Downloadable Products: Digital goods and gift cards
- Sale Items: Items marked as “Final Sale”
- Damaged by Customer: Items damaged after delivery due to misuse
Damaged or Defective Items 🔧
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damaged product and packaging
- We will send a replacement or issue a full refund
- No return shipping required for defective items
Wrong Item Received 📦
If you receive the wrong item:
- Contact us immediately
- We will arrange free return shipping
- You will receive the correct item or a full refund
How to Initiate a Return
Returning an item is easy! Follow these simple steps:
Step 1: Contact Us
Reach out to our customer support team:
📧 Email: contact.nowibly@gmail.com
📱 WhatsApp: +212620969278
Provide the following information:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if item is damaged or defective)
Step 2: Receive Return Authorization
Once we review your request:
- You will receive a Return Authorization Number (RAN)
- Return instructions will be sent via email
- A prepaid shipping label may be provided (for eligible returns)
⚠️ Important: Items returned without authorization may not be accepted.
Step 3: Pack Your Item
Prepare your return package:
- Use the original packaging if possible
- Include all tags, accessories, and free gifts
- Write the Return Authorization Number on the package
- Secure the package to prevent damage during shipping
Step 4: Ship Your Return
Send your package to:
📍 Return Address:
NowIbly Returns Department
[Your Business Address]
[City, Postal Code]
[Country]
Step 5: Confirmation
Once we receive your return:
- We will inspect the item within 3-5 business days
- You will receive an email confirming the return status
- Your refund or exchange will be processed
Refund Process
Refund Timeline
| Stage | Time Frame |
|---|---|
| Return Received | 1-2 business days for inspection |
| Refund Processed | 3-5 business days after approval |
| Bank Processing | 5-10 business days (depends on your bank) |
Total estimated time: 7-14 business days after we receive your return.
Refund Methods
Your refund will be issued to the original payment method:
| Payment Method | Refund Method |
|---|---|
| Credit/Debit Card | Refund to same card |
| PayPal | Refund to PayPal account |
| Bank Transfer | Refund to same bank account |
| Store Credit | Issued to your NowIbly account |
Partial Refunds
A partial refund may be issued if:
- Item is returned after 30 days (subject to approval)
- Item shows signs of use or wear
- Original tags or packaging are missing
- Accessories or free gifts are not included
Shipping Costs
| Situation | Shipping Cost |
|---|---|
| Defective/Wrong Item | Free (we cover the cost) |
| Change of Mind | Customer pays return shipping |
| Free Shipping Orders | Original shipping cost may be deducted |
Exchange Option
Prefer an exchange instead of a refund?
- Request an exchange when initiating your return
- Choose a different size, color, or product
- If the new item costs more, you pay the difference
- If it costs less, we refund the difference
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account – Refunds may take time to appear
- Contact your bank – Processing times vary
- Contact your credit card company – Some refunds take a billing cycle
- Reach out to us – If you still haven’t received it, contact us
📧 Email: contact.nowibly@gmail.com
📱 WhatsApp: +212620969278
Cancellations
Before Shipping
- You can cancel your order anytime before it ships
- Full refund will be issued immediately
- Contact us as soon as possible to cancel
After Shipping
- Once shipped, cancellation is not possible
- You may refuse delivery or initiate a return
- Return shipping costs may apply
Contact Us
📧 Email: contact.nowibly@gmail.com
📱 WhatsApp: +212620969278
🕐 Hours: Monday – Friday, 9 AM – 6 PM
Quick Summary
| Policy | Details |
|---|---|
| Return Window | 30 days from delivery |
| Condition | Unused, with tags, original packaging |
| Refund Time | 7-14 business days |
| Refund Method | Original payment method |
| Defective Items | Free returns + full refund |
| Exchanges | Available for different size/color |